Terms & Agreements

Privacy Policy of LuCreative Digital Designs

LuCreative Digital Designs operates the youneedawebsitebyme.com website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the LuCreative Digital Designs website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. Our Privacy Policy was created with the help of the Privacy Policy Template Generator.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at youneedawebsitebyme.com, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

For more general information on cookies, please read "Cookies" article from the Privacy Policy Generator.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

REFUND POLICY

What if I change my mind?

WEBSITE- Please click here to submit a formal request for refund. Once design scheme is complete, 50% of payments rendered may be refunded. In final stages, no refunds will be processed.

LOGO- Please click here to submit a formal request for refund. Client may receive full refund of any payment(s) rendered before the development stage of designing. Once a design scheme is finalized, NO REFUNDS will be rendered.

SOCIAL CONTENT- Client may decide once the designs are exchanged that they want something different. Content may be changed and edited but no refund will be given for social media story or post content.

Ways to pay

You have multiple payment options for your convenience and preference.

If your total is over $500:

If you wish to pay for your services in full and receive the discount, you can pay for your services using paypal or cashapp through (check this page). Orders over $500 receive an automatic 10% discount when you pay in full.

If you would like to pay the deposit for totals over $500:

If you would like to make a deposit for services, you can pay through PayPal or CashApp. Use the Deposit Calculator to determine how much your deposit should be. You will not receive the 10% Discount when you use this method of payment.

DEPOSITS ARE NOT ALLOWED FOR TOTALS UNDER $500.

Upon receiving any payment, payment invoices are sent out to the Client.

WAYS TO PAY

What is the process for requesting services?

Once you've made it to our website: Check out the services we provide! Find the main service you're interested in, and click on the appropriate link to request more information. Once you've gotten to the service inquiry form: Fill out the necessary information regarding how to get in contact with you and what you need for your business. Shedule a good time to reach you. Once you have requested a call: We will call you as close to your requested time as possible, according to our schedule. The call should take about 15 minutes, you dont need anything but your ideas! We will give you any further details on the call.
How long does the design process take?

WEBSITE- Depends on the level of intricacy. Sites with 3-4 webpages can take as little as two weeks (14days) start to finish, with expedited service. This assumes proper client/designer communication practices. LOGO- logo designs by themselves take as little as one week and as many as 14 days to finish. Proper client/designer communication practices ensure efficient turnaround service. SOCIAL CONTENT- turnaround time is dependent on client needs: (stills & stories) Clients need to give 2 hour notice for post that Need to go out the same day. (Videos) clients need to give 5 hour advance notice for video content needed for the same day. BRANDING- The turnaround times is determined by the services the client subscribes to.
What if I change my mind?

WEBSITE- Up until stage 2 client can request a full refund for any rendered payment(s). At stage 3, before design is finalized, client may receive 50% of rendered payment(s) Beyond stage 3 client cannot receive refund for rendered payment(s). LOGO- Client may receive full refund of any payment(s) rendered before the development stage of designing. Once a design scheme is finalized, client may only receive 25% of payment(s) rendered. SOCIAL CONTENT- Client may decide once the designs are exchanged that they want something different. Content may be changed and edited but no refund will be given for social media story or post content.
At what point do you start designing?

For all services, designing starts when first deposit is paid. See pricing schedule for more information.
How will we communicate with each other?

You may reach me during business hours (8am-7pm) MONDAY THRU SATURDAY by email preferably, and also by phone for more pressing issues.
How often do you post? (SMM)

Clients and designer communicate the needs of the project and posts are scheduled according to the predetermined posting schedule.
How do I pay you?

CashApp, Chime, Apple Pay, PayPal, Debit/Credit (online store)

FAQS